Multilingual Support
Support for multiple languages to serve diverse populations
Healthcare organizations serve increasingly diverse patient populations. Sheela breaks down language barriers by providing natural, fluent conversations in multiple languages. Ensure every patient can access care and support in the language they're most comfortable with.
Language Capabilities
Native-Level Fluency
Not just translation - culturally appropriate, natural conversation
Automatic Language Detection
Identify patient's language preference and switch automatically
Seamless Language Switching
Handle conversations that switch between languages mid-flow
Voice & Text Support
Multilingual capabilities across both voice and text channels
Medical Terminology
Accurate healthcare-specific vocabulary in each language
Cultural Sensitivity
Communication patterns adapted to cultural norms
Benefits
Intelligent Integrated Workflow Routing
Improved Access
Eliminate language barriers that prevent patients from accessing care
Better Outcomes
Patients understand instructions better in their native language
Increased Satisfaction
Patients feel respected and understood when served in their language
Cost Savings
Reduce need for human interpreters for routine interactions
Compliance
Meet regulatory requirements for language access services
24/7 Availability
Multilingual support available any time, not just when interpreters are on duty
Real-World Impact
Increased Appointment Attendance
Patients who receive reminders in their native language are more likely to attend appointments
Higher Task Completion
Sheela proactively reaches out via phone, text, or email for reminders, follow-ups, and outreach
Patient
Satisfaction
Combine inbound and outbound capabilities for complete workflow automation
